Terms of Use 

This Terms of Use Agreement was last updated: July 01, 2019.

This Terms of Use Agreement is effective as of July 01, 2018.

Staycay Abode Solutions Pvt Ltd ( under the brand name "HooLiv") operates, controls and manages the Services (as defined below) provided by it from its corporate office at E 91, Windsor Park, Vaibhav Khand, Indirapuram, Ghaziabad, 201014 (“Corporate Office”).

1. Acceptance of Terms

PLEASE READ THE TERMS OF USE THOROUGHLY AND CAREFULLY.

All references to "you" or "your" or “user” as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner. In the event such a person who accesses, uses and/or participates in the Website is a minor (i.e. less than 18 years of age), “you” or “your” or “user” would include the parent and/or guardian of such minor and the parent and/or guardian shall be obligated to cause and procure the minor to adhere to the obligations as set out hereunder.

The terms and conditions set forth below ("Terms of Use") and the Privacy Policy (as defined below) constitute a legally binding agreement between HooLiv and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in the HooLiv website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and HooLiv services available through the domain and sub-domains of HooLiv located at www.HooLiv.com and/or through “HooLiv - Student Residence Community” mobile app (collectively referred to herein as the "Website"). 

Currently, the services pertain to five broad sections, which are (i) Feedback, (ii) Check-Ins, (iii) Complaint Management, (iv) HooLiv Social, and (v) HooLiv Mates (such services, collectively, the "Services"). HooLiv reserves the right to add or remove any services at any time on such terms as it deems fit. The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website.

The Website is owned and operated by Staycay Abode Solutions Pvt. Ltd.

You acknowledge that the Website serves as a venue for the online distribution and publication of user-submitted information between various users, and, by using, visiting, registering for, and/or otherwise participating in this Website, including the Services presented, promoted, and displayed on the Website, and by clicking on "I have read and agree to the terms of use”, you hereby certify that: (1) you are duly registered with HooLiv in case you are using the App, (2) you have the authority to enter into these Terms of Use, (3) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing or participating in this Website immediately.

YOU SPECIFICALLY AGREE THAT BY USING THE WEBSITE, YOU ARE EITHER (i) AT LEAST 18 YEARS OF AGE AND OF SOUND MIND AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT OR (ii) ARE THE PARENT AND/OR GUARDIAN OF THE MINOR USING THE WEBSITE, AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT ON BEHALF OF THE MINOR AND THE SAID MINOR SHALL BE BOUND BY THE SAME.

2. Modifications to terms of use and/or privacy policy

HooLiv reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with the legal and regulatory framework and for other legitimate business purposes, at any time, without notice and HooLiv will post the amended Terms of Use at the domain of https://hooliv.com/terms-and-conditions. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the Website following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Website

3. Privacy Policy

HooLiv has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Privacy Policy.

The Privacy Policy is located at: https://HooLiv.com/privacy-policy

Membership and Accessibility

1. License to access

HooLiv hereby grants you a non-exclusive, revocable license to use the Website as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website in any medium without HooLiv's prior written consent; (ii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purposes or if so requested by HooLiv; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable laws.

2. Membership eligibility criteria

You represent, acknowledge and agree that you are either (i) at least 18 years of age or (ii) you as a parent/guardian agree to be bound as well as agree that your son/ward shall be bound and you shall cause your son/ward to be bound by the present Terms of Use, and that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Website and Services offered through this Website do not violate any applicable law or regulation. Your Account (defined below) may be terminated without warning if HooLiv at its sole discretion, believes that you violating the terms of this Terms of Use or that you are not complying with any applicable laws, rules, or regulations.

To access and participate in the Website, you will need to create a password-protected account ("Account"). To create an account, you must submit your name, email address, and phone number, through the account registration page on the Website and create a password. You will also have the ability to provide additional/optional information, which is not required to register for an account but may be helpful to HooLiv in providing you with a more customized experience when using the Website. You may at the discretion of HooLiv be also provided with the option of registering for an Account using your existing social network account and log-in credentials (your "Third-Party Site Password").

You are solely responsible for safeguarding your HooLiv password and, if applicable, your Third-Party Site Password (collectively, "Passwords") at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify HooLiv immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another member’s Account without HooLiv’s permission. You agree that you will not misrepresent yourself or represent yourself as another user of the Website and/or the Services offered through the Website.

You hereby expressly acknowledge and agree that you yourself and not HooLiv will be liable for your losses, damages, etc. (whether direct or indirect) caused by unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of HooLiv or others due to such unauthorized use.

An Account holder is sometimes referred to herein as a "Registered User."

You acknowledge and agree that you shall comply with the following policies (the "Account Policies"):

  • You will not copy or distribute any part of the Website in any medium without HooLiv's prior written authorization.
  • You will provide true, accurate, current and complete information when creating your Account and you shall maintain and update such information during the term of this Agreement so that it will remain accurate, true, current and complete.
  • You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without HooLiv's prior written approval.
  • You shall not in any manual or automated manner collect users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Website information or content, including but not limited to, use on a "mirrored", competitive, or third party site.
  • You shall not in any way transmit multiple request messages to the HooLiv servers, or any server of a HooLiv subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. HooLiv reserves the right to revoke these exceptions either generally or in specific cases.\
  • You shall not take any action that (i) unreasonably encumbers or, in HooLiv's sole discretion, may unreasonably encumber the Website's infrastructure; (ii) interferes or attempts to interfere with the proper working of the Website or any third-party participation in the Website; or (iii) bypasses HooLiv's measures that are used to prevent or restrict access to the Website.
  • You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes.

3. Additional Policies

Your access to, use of, and participation in the Website is subject to the Terms of Use and all applicable HooLiv regulations, guidelines and additional policies that HooLiv may set forth from time to time, including without limitation, a copyright policy and any other restrictions or limitations that HooLiv publishes on the Website (the "Additional Policies"). You hereby agree to comply with the Additional Policies and your obligations thereunder at all times. You hereby acknowledge and agree that if you fail to adhere to any of the terms and conditions of this Agreement or documents referenced herein, including the Account Policies, membership eligibility criteria or Additional Policies, HooLiv, in its sole discretion, may terminate your Account at any time without prior notice to you as well as claim damage or initiate appropriate legal proceedings, if necessary.

 Member Conduct

1. Prohibitions on submitted content

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Website, including your profile ("Profile") or the posting of any opinions or reviews in connection with the Website or the Services ("Feedback") (all of the foregoing content is sometimes collectively referred to herein as "Submitted Content" and the posting of Submitted Content is sometimes referred to as a "Posting" or as "Postings") that:

  • misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information; provides or create links to external sites that violate the Terms of Use; is intended to harm or exploit any individual under the age of 18 ("Minor") in any way; is designed to solicit, or collect personally identifiable information of any female or minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;
  • invades anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and willing consent;
  • contains falsehoods or misrepresentations that could damage HooLiv or any third party;
  • is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate;
  • is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant HooLiv all of the license rights granted herein;
  • contains or promotes an illegal or unauthorized copy of another person's copyrighted work, such as pirated computer programs or links to them, information to circumvent manufacture installed copy-protection devices, pirated music or links to pirated music files, or lyrics, guitar tabs or sheet music, works of art, teaching tools, or any other item the copy, display, use, performance, or distribution of which infringes on another's copyright, intellectual property right, or any other proprietary right;
  • is intended to threaten, stalk, defame, defraud, degrade, victimize, or intimidate an individual or group of individuals for any reason on the basis of age, gender, disability, ethnicity, sexual orientation, race, or religion; or to incite or encourage anyone else to do so;
  • intends to harm or disrupt another user's computer or would allow others to illegally access software or bypass security on websites or servers, including but not limited, to spamming; impersonates, uses the identity of, or attempts to impersonate a HooLiv employee, agent, manager, host, another user, or any other person though any means;
  • advertises or solicits a business not related to or appropriate for the Website (as determined by HooLiv in its sole discretion);
  • contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
  • contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;
  • distributes or contains viruses or any other technologies that may harm HooLiv, or the interests or property of HooLiv users
  • contains links to commercial services or websites, except as allowed pursuant to the Terms of Use; is non-local or irrelevant content;
  • contains identical content to other open Postings you have already posted; or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of HooLiv

Discriminatory Postings: Indian laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. HooLiv will not knowingly accept any Posting which is in violation of the law. HooLiv has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is any way in violation of any law.

2. Prohibitions with respect to services

While using the Website, you shall not:

  • post content or items in any inappropriate category or areas on the Website;
  • violate any laws, third-party rights, Account policies, or any provision of the Terms of Use, such as the prohibitions described above;
  • fail to deliver payment for Services purchased by you;
  • circumvent or manipulate the fee structure, the billing process, or fees owed to HooLiv; post false, inaccurate, misleading, defamatory, or libelous content (including personal information about any Website user);
  • take any action that may undermine the Feedback or ratings systems (such as displaying, importing or exporting Feedback information off of the Website or using it for purposes unrelated to the Website);

3. Feedback

As a participant in the Website, you agree to use careful, prudent, and good judgment when leaving Feedback.

  • Sanctions for Inappropriate Use of Feedback. If you violate any of the above-referenced rules in connection with leaving Feedback, HooLiv, in its sole discretion, may take any of the following actions: (i) cancel your Feedback or any of your Postings; (ii) limit your Account privileges; (iii) suspend your Account; and/or (iv) decrease your status earned via the Feedback page.
  • Reporting Inappropriate Use of Feedback. You may contact HooLiv regarding any inappropriate use of Feedback via-email at [email protected]
  • Resolving Disputes in Connection with Feedback. In the event of any dispute between users of the Website concerning Feedback, HooLiv shall be the final arbiter of such dispute. Further, IN THE EVENT OF ANY DISPUTE BETWEEN USERS OF THE WEBSITE CONCERNING FEEDBACK, HOOLIV HAS THE RIGHT, IN ITS SOLE AND ABSOLUTE DISCRETION, TO REMOVE SUCH FEEDBACK OR TAKE ANY ACTION IT DEEMS REASONABLE WITHOUT INCURRING ANY LIABILITY THEREFROM.

The foregoing lists of prohibitions provide examples and are not complete or exclusive. HooLiv reserves the right to (a) terminate your access to your Account, your ability to post to this Website (or the Services) and (b) refuse, delete or remove, move or edit the content, in whole or in part, of any Postings; with or without cause and with or without notice, for any reason or no reason, or for any action that HooLiv determines is inappropriate or disruptive to this Website or to any other user of this Website and/or Services. HooLiv reserves the right to restrict the number of e-mails or other messages that you are allowed to send to other users to a number that HooLiv deems appropriate in HooLiv's sole discretion. HooLiv may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at HooLiv's discretion, HooLiv will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Website or on the Internet. HooLiv does not and cannot review every Posting posted to the Website. These prohibitions do not require HooLiv to monitor, police or remove any Postings or other information submitted by you or any other user.

Use of Submitted Content

1. No confidentiality

The Website may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content. You understand that whether or not such Submitted Content is published, HooLiv does not guarantee any confidentiality with respect to any Submitted Content.

You agree that any Submitted Content provided by you for which you authorize to be searchable by Registered Users who have access to the Website is provided on a non-proprietary and non-confidential basis. You agree that HooLiv shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.

HooLiv may also disclose user information including personal information if HooLiv reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirements of any governmental authority, (ii) would potentially mitigate HooLiv’s liability in an actual or potential lawsuit, (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity, (iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by users), or (v) as may be required or necessary to deter illegal behavior (including, but not limited to, fraud).

2. Your representations and warranties

You shall be solely responsible for your own Submitted Content and the consequences of posting or publishing it. In connection with Submitted Content, you affirm, represent, and/or warrant that: (a) you own or have the necessary licenses, rights, consents, and permissions to use and authorize HooLiv to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all Submitted Content to enable inclusion and use of the Submitted Content in the manner contemplated by the Website and these Terms of Use; and (b) you have the written consent, release, and/or permission of each and every identifiable individual person in the Submitted Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the Submitted Content in the manner contemplated by the Website and these Terms of Use. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submitted Content posted by you to or through the Website.

3. Your ownership rights and license to Hooliv

You retain all of your ownership rights in your Submitted Content. However, by submitting the Submitted Content to HooLiv for posting on the Website, you hereby grant, and you represent and warrant that you have the right to grant, to HooLiv a perpetual, worldwide, non-exclusive, royalty-free, sublicense able and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with the Website and HooLiv's (and its successor's) business operations, including without limitation, for the promotion and redistribution of any part or all of the Website, and any derivative works thereof, in any media formats and through any media channels. You also hereby grant each user of the Website a non-exclusive license to access your Submitted Content through the Website and to use, reproduce, distribute, prepare derivative works of, display and perform such Submitted Content as permitted through the functionality of the Website and under these Terms of Use. The foregoing license granted by you terminates once you remove or delete the Submitted Content from the Website.

You acknowledge and understand that the technical processing and transmission of the Website, including your Submitted Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You may remove your Submitted Content from the Website at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire.

4. Hooliv's disclaimers and right to remove

  • HooLiv does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and HooLiv expressly disclaims any and all liability in connection with all Submitted Content. HooLiv does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and HooLiv will remove any Data (as defined below) or Submitted Content if properly notified, pursuant to the "takedown" notification procedure described below, that such Posting or Submitted Content infringes on another's intellectual property rights. HooLiv reserves the right to remove any Data or Submitted Content without prior notice. HooLiv will also terminate a user's access to the Website if he or she is determined to be a repeat infringer. A repeat infringer is a Website user who has been notified of infringing activity more than twice and/ or has had Submitted Content removed from the Website more than twice. HooLiv also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. HooLiv may remove such Submitted Content and/or terminate a user's access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.
  • You acknowledge and understand that when using the Website, you will be exposed to Submitted Content from a variety of sources and that HooLiv is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content. You further acknowledge and understand that you may be exposed to Submitted Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against HooLiv with respect thereto, and agree to indemnify and hold HooLiv, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.
  • You are solely responsible for the photos, profiles, and other content, including, without limitation, Submitted Content that you publish or display on or through the Website, or transmit to other Website users. You understand and agree that HooLiv may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Website users or others.

5. Suggestions

If you send or transmit any communications, comments, questions, suggestions, or related materials to HooLiv, whether by letter, email, telephone, or otherwise (collectively, "Suggestions"), suggesting or recommending changes to the Website, including, without limitation, new features or functionality relating thereto, all such Suggestions are, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and HooLiv is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Suggestions. You understand and agree that HooLiv is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to compel such use, display, reproduction, or distribution or seek recognition if the Suggestions are in fact implemented.

Copyright Infringement Take Down Procedure

HooLiv has high regard for intellectual property and expects the same level of standard to be employed by its users. HooLiv may, in appropriate circumstances and at its discretion, terminate the Account or prohibit access to the Website of users who infringe upon the intellectual property rights of others.

If you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement and/or trademark infringement, please send the following information to us at [email protected]

(i) identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;

(ii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Website, and information reasonably sufficient to permit HooLiv to locate the material;

(iii) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright and/or trademark owner, its agent, or the law;

(iv) information reasonably sufficient to permit HooLiv to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;

(v) an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive

(vi) a statement by you, made under penalty of perjury, that the information in your report is accurate and that you are the owner of the exclusive right or authorized to act on the behalf of the owner of the exclusive right. A statement by you comprised of the foregoing points is referred to herein as the "Notice."

Only the intellectual property rights owner is permitted to report potentially infringing items through HooLiv’s reporting system set forth above. If you are not the intellectual property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these Terms of Use.

Modifications to or Termination of Website

1. Modification or cessation of website

HooLiv reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with o

without notice and in its sole discretion. You agree that HooLiv shall not be liable to you or to any third party for any modification, suspension, or discontinuance of HooLiv services.

2. Termination by Hooliv

You hereby acknowledge and agree that HooLiv, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your account, block your email or IP address, cancel the Website or otherwise terminate your access to or participation in the use of the Website (or any part thereof), or remove and discard any Submitted Content on the Website ("Termination of Service"), immediately and without notice, for any reason, including without limitation, Account inactivity or if HooLiv believes or has reason to believe that you have violated any provision of the Terms of Use.

3. Termination by you

Since your usage of the Website is linked to the duration of your stay with HooLiv, your usage of the Website shall be terminated when your stay with HooLiv is terminated and/or expires.

4. Effect of termination

Upon termination of your Account, your right to participate in the Website shall automatically terminate. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the HooLiv system.

Unless HooLiv has previously canceled or terminated your use of the Website (in which case subsequent notice by HooLiv shall not be required), if you provided a valid email address during registration, HooLiv will notify you via email of any such termination or cancellation, which shall be effective immediately upon HooLiv 's delivery of such notice.

Upon termination of Service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of HooLiv Data (as defined below), Marks (as defined below), and other content in your possession or control. You further acknowledge and agree that HooLiv shall not be liable to you or any third party for any termination of your access to the Website. Upon Termination of Service, HooLiv retains the right to use any data collected from your use of the Website for internal analysis and archival purposes, and all related licenses you have granted HooLiv hereunder shall remain in effect for the foregoing purpose. In no event is HooLiv obligated to return any Submitted Content to you. Sections that are designed/required to survive termination shall survive expiration or termination of the Website or your Account.

You agree to indemnify and hold HooLiv, and its officers, managers, members, affiliates, successor, assigns, directors, agents, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of the Termination of Service.

Intellectual Property Rights

1. Hooliv owns or holds the licenses to all data and marks on the website

The content on the Website (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Data") and the trademarks, service marks and logos contained therein ("Marks"), are owned by HooLiv. Other trademarks, names, and logos on this Website are the property of their respective owners.

Data on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. HooLiv reserves all rights not expressly granted in and to the Website and the Data. You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the Website for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security features of the Website or features that prevent or restrict use or copying of any Data or enforce limitations on use of the Website or the Data therein.

2. Hooliv's license to you for the use of data and marks

The Website contains HooLiv's Data and Marks, which are, or may become, protected by copyright, trademark, patent, trade secret and other laws, and HooLiv owns and retains all rights in the HooLiv Data and Marks. Subject to these Terms of Use, HooLiv hereby grants you a limited, revocable, nontransferable, nonsublicensable license to reproduce and display the HooLiv Data (excluding any software source code) solely for your personal use in connection with accessing and participating in the Website.

The Website may also contain Data of other users or licensors, which you shall not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell.

Dispute Resolution

If a dispute arises between you and HooLiv, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and HooLiv hereby agree that we will resolve any claim or controversy at law and equity that arises out of the Terms of Use or the Website in accordance with this Section H or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at [email protected] The dispute shall be resolved through arbitration by a jointly appointed sole arbitrator under the Arbitration and Conciliation Act, 1996 with the seat of arbitration being New Delhi.

The Terms of Use shall be governed in all respects by the laws of India and any legal proceeding, subject to the above, arising out of this Agreement will occur exclusively in the courts located in New Delhi, India.

Advertisements

Aspects of the Website and other HooLiv services may be supported by advertising revenue. As such, HooLiv may display advertisements and promotions on the service. The manner, mode, and extent of advertising by HooLiv on the Website are subject to change and the appearance of advertisements on the Website does not necessarily imply endorsement by HooLiv of any advertised products or services. You agree that HooLiv shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers on the Website.

Third-party Links, Contact Forms and Phone Numbers

The Website may provide, or third parties may provide, links, contact forms and/or phone numbers to other websites or resources, including, without limitation, social networking, blogging, and similar websites through which you are able to log into the Website using your existing account and log-in credentials for such third-party websites. Certain areas of the Website may allow you to interact and/or conduct transactions with such third-party sites, and, if applicable, allow you to configure

your privacy settings in your third-party site account to permit your activities on the Website to be shared with your contacts in your third-party site account. Because HooLiv has no control over such sites and resources, you acknowledge and agree that HooLiv is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, goods or services on or available from such websites or resources. Unless expressly stated on the Website, links to third-party sites should in no way be considered as or interpreted to be HooLiv's endorsement of such third-party sites or any product or service offered through them. You further acknowledge and agree that HooLiv shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website or resource. The Third-party website may have different privacy policies and terms and conditions and business practices than HooLiv. In certain situations, you may be transferred to a third-party website through a link or connected to a third-party resource by a contact form or phone but it may appear that you are still on this Website or transacting with HooLiv. In these situations, you acknowledge and agree that the third-party website terms and conditions and privacy policy apply in this situation. Your dealings and communications through the Website with any party other than HooLiv are solely between you and such third party. Any complaints, concerns or questions you have relating to materials provided by third parties should be forwarded directly to the applicable third party.

Disclaimer of Warranties 

YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, HOOLIV AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED,

STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES IN CONNECTION WITH THIS WEBSITE, THE SERVICES OFFERED ON OR THROUGH THIS WEBSITE, ANY DATA, MATERIALS, SUBMITTED CONTENT, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS WEBSITE, INCLUDING WITHOUT LIMITATION THE MATERIALS, DATA AND SUBMITTED CONTENT OF OTHER USERS OF THIS SITE OR OTHER THIRD PARTIES. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE, THE SERVICES OFFERED ON OR THROUGH THIS WEBSITE, DATA, MATERIALS, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS WEBSITE IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHEREIS” BASIS WITH NO WARRANTY OF IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. HOOLIV DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES, OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR SERVICE USER OR SERVICE PROVIDER, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. HOOLIV DOES NOT ENDORSE, WARRANT, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED SITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISEMENT.

CERTAIN SERVICES ON THE WEBSITE OR ON THE PREMISES MAY BE PROVIDED THROUGH A THIRD PARTY VENDOR, IT IS AGRED AND CLARIFIED THAT UNDER NO CIRCUMSTANCES SHALL HOOLIV WOULD BE LIABLE FOR THE PROVISION OF ANY SUCH SERVICES AND YOU SHALL HAVE RIGHTS DIRECTLY AGAINST SUCH VENDOR FOR ANY DEFICIENCY OR LOSS  ARISING FROM THE RESPECTIVE SERVICES AND HOOLIV SHLLA IN NO EVENT BE LIABLE FOR ANY CONSEQUENCES ARISING THEREFROM. HOOLIV IS MERELY ACTING AS A FACILITATOR OF SUCH THIRD-PARTY SERVICES FOR YOU AND THUS NOT LIABLE FOR ANY CONSEQUENCES ARISING THEREFROM.

Limitations of Liability

  • IN NO EVENT SHALL HOOLIV, OR ITS RESPECTIVE OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, ATTORNEYS OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER RESULTING FROM (I) ANY ERRORS, MISTAKES, OR INACCURACIES OF DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (V) ANY ERRORS OR OMISSIONS IN ANY DATA, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT; (VI) ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY; OR (VII) ANY USE OF ANY DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HOOLIV IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
  • IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF HOOLIV, OR ANY OF THE ABOVE-REFERENCED RESPECTIVE PARTIES, ARISING FROM OR RELATING TO THE WEBSITE, AND/OR SUBMITTED CONTENT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO HOOLIV BY YOU HEREUNDER OVER THE PRCEEEDING ONE YEAR.

Force Majeure

Neither HooLiv nor you shall be liable to the other for any delay or failure in performance under the Terms of Use, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.

Indemnification and Release

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS HOOLIV, AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES) ARISING FROM YOUR USE OF, ACCESS TO, AND PARTICIPATION IN THE WEBSITE; YOUR VIOLATION OF ANY PROVISION OF THE TERMS OF USE, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY, OR PRIVACY RIGHT; OR ANY CLAIM THAT YOUR SUBMITTED CONTENT CAUSED DAMAGE TO A THIRD

PARTY. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS OF SERVICE AND YOUR USE OF THE WEBSITE.

THE TERMS OF USE, AND ANY RIGHTS AND LICENSES GRANTED HEREUNDER, MAY NOT BE TRANSFERRED OR ASSIGNED BY YOU, BUT MAY BE ASSIGNED BY HOOLIV WITHOUT RESTRICTION.

 No Third-party Beneficiaries

You agree that, except as otherwise expressly provided in the Terms of Use, there shall be no third-party beneficiaries to the Terms of Use.

Notice

You agree that HooLiv may provide you with notices, including those regarding changes to the Terms of Use, by email, regular mail, or postings on the Website.

General Information

1. Entire terms of use

The Terms of Use, together with the Privacy Policy and any other legal notices or Additional Policies published by HooLiv on the Website, shall constitute the entire agreement between you and HooLiv concerning the Website. If any provision of the Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.

No waiver of any provision of this these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and HooLiv 's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

2. Section Headings

The section headings in the Terms of Use are for convenience only and have no legal or contractual effect.

Bed/Room Cancellation Policy

1. Cancellation of Booking - Prior to Check-in (Only Booking Amount Paid)

If you have paid only the token amount to book the room, you can cancel your booking request at any point of time, prior to check-in. However, refund process for the token amount paid will be subject to the following policies -

  • If you cancel the booking, the token amount paid will be NOT be refunded.
  • If the booking request is cancelled by HooLiv, token amount will be automatically refunded. Reasons for cancellation from our side can be due to unavailability of beds on the date requested, or any other unforeseen circumstances.
  • In case there is a discrepancy in the personal information provided to us at the time of booking, due to which the booking request has to be cancelled, no refunds will be processed.

2. Cancellation of Booking - Prior to Check-in (Full Bed Plan Amount Paid)

If you have paid the entire amount to due for the room in advance, you can cancel your booking request at any point of time, prior to check-in. However, refund process for the entire amount paid will be subject to the following policies -

  • If you cancel the booking, the token amount portion of the advance payment will NOT be refunded. The rest of the advance amount minus the token amount will be automatically refunded.
  • If the booking request is cancelled by HooLiv, the entire advance amount will be automatically refunded. Reasons for cancellation from our side can be due to unavailability of beds on the date requested, or any other unforeseen circumstances.
  • In case there is a discrepancy in the personal information provided to us at the time of booking, due to which the booking request has to be cancelled, the token amount portion of the advance payment will NOT be refunded. The rest of the advance amount minus the token amount will be automatically refunded.

3. Cancellation of Booking – On The Date of Check-in (Only Booking Amount Paid)

If you have paid only the token amount to book the room, you can cancel your booking request till the day of check-in. However, refund process for the token amount paid will be subject to the following policies -

  • If you cancel the booking, the token amount paid will be NOT be refunded.
  • If the booking request is cancelled by HooLiv, token amount will be automatically refunded. Reasons for cancellation from our side can be due to unavailability of beds on the date requested, or any other unforeseen circumstances.
  • In case there is a discrepancy in the personal information provided to us at the time of booking and during the check-in, due to which the booking request has to be cancelled, no refunds will be processed.
  • If there is a no show on the day of check-in, HooLiv reserves the right to cancel your booking. In this event, the entire token amount paid would be NON refundable.

4. Cancellation of Booking - On The Date of Check-in (Full Bed Plan Amount Paid)

If you have paid the entire amount to due for the room in advance and in case you decide to cancel a booking after check-in time or do not show up at the HooLiv property, refund process for the entire amount paid will be subject to the following policies -

  • If you cancel the booking on the day of check-in, the entire amount paid in advance for the rental plan will be NON refundable.
  • If the booking request is cancelled by HooLiv, the entire amount paid in advance will be automatically refunded. Reasons for cancellation from our side can be due to unavailability of beds on the date requested, or any other unforeseen circumstances.
  • In case there is a discrepancy in the personal information provided to us at the time of booking, due to which the booking request has to be cancelled, the entire amount paid in advance for the rental plan will be NON refundable.
  • If there is a no show on the day of check-in, HooLiv reserves the right to cancel your booking. In this event, the entire amount paid would be NON refundable.

5. Cancellation of Booking - Post Check-in

If you have already checked-in and then decide to cancel your plan or HooLiv decides to cancel your plan on grounds of violation of tenant agreement, refund process for the amount paid will be subject to the following policies -

  • The entire amount paid as part of the monthly rental plan will be NON refundable.
  • Security deposit, if any would be refunded in full within 7-14 working days.

How to Cancel?

You can cancel your booking using our website or mobile app or by dropping an email to [email protected]. The applicable refund amount will be credited to you within 7-14 working days to the bank account/credit card that was used to pay the token amount.

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