Agreement Terms, Hostel Rules & Regulations
The “Resident” hereby agrees to abide by the terms mentioned in this section.
These Hostel Rules (Rules) must be followed by all the Residents staying in any property (Hostel) operated by StayCay Abode Solutions Private Limited (“HooLiv”).
Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered by the resident with HooLiv and may trigger HooLiv’s rights to terminate the agreement.
These rules may be updated from time to time by HooLiv at its sole discretion.
1 Hostel Rules & Regulations
1.1. Each hostel is managed by a Warden who is the face of HooLiv to the resident’s of the HooLiv Hostel.
1.2. Residents can reach out to the warden for day to day queries, and resolution of complaints.
1.3. Residents need to raise an official ticket on wecare@hooliv.com, or the My HooLiv Mobile App for any checkin, billing, payments, bookings, or checkout related queries.
1.4 Residents must not be raising these queries verbally to the Wardens as Verbal communication will not be accepted as the mode of communication for any concern.
2 Billing & Payment Terms
2.1. All ONLINE payments including Bank Transfer, UPI, Credit Card, Debit Card, Payment Gateway transactions are subject to realizations and credit in StayCay Abode Solutions Bank Account.
2.2. HooLiv follows a billing cycle of 1st of Every month. This means that your renewal bills will get generated on 1st of the month when your service subscription at HooLiv is due on renewal.
2.3. All subscriptions including rentals, meal and electricity (wherever meal and electricity is provided as a paid service) to be paid between 1st – 5th date of the RENEWAL MONTH IN ADVANCE, ir-respective of what date the rent is getting renewed in the month.
2.4. Delayed payments will have a late fee* of INR 50/- per day, charged on daily basis. HooLiv reserves the rights to change the Late Fee.
2.5 HooLiv doesn’t encourage its customers to pay for any rental, meal or any other services, to any of HooLiv Employees or Property Managers. HooLiv platform is integrated with Payment gateway, and any payment to be made should be made via Payment Gateway, UPI or NEFT to HooLiv Bank Account provided in the “My HooLiv” App only.
2.6 HooLiv and its management is not liable for any defaults or any payments ever made by the Resident by any other mode. Residents will still have to clear the bills, if the Resident pays to any of the employees or use any other mode of payment, other than HooLiv Payment Gateway, HooLiv UPI or HooLiv NEFT.
2.7 Any payments made to HooLiv against any services whether consumed or payments made in ADVANCE are NON-REFUNDABLE. Residents are only eligible for the refund of Security Deposit subject to the fulfilment of Terms of the agreement.
2.8 HooLiv doesn’t follow any rent pause policy, and the rental cycles/subscription cycles for any services cannot be paused. The Pause of Subscription on Pandemic is at the discretion of HooLiv Management, and will only be applied if and only if all dues are cleared at the time of Subscription Pause. Subscription Pause if anyone is eligible, will be informed in writing via email or WhatsApp communication by HooLiv Platform. Resident will not consider any verbal communication made to them as a confirmation of pause of subscription including the rent.
2.9 Any Changes to the rental plans including payment cycles must be done before the bill is generated and the rental plan is renewed. Once the bill is generated, any changes requested by the resident will only be applicable from the next billing cycle. Exceptions to be approved by HooLiv Management.
3 Checkout & Cancellation
3.1. All Residents need to provide 1 month notice for checkout. Notices are only acceptable via My HooLiv Mobile App. Notice given via any other mode will not be considered.
3.2. If the Residents want to revoke the checkout notice, they will be required to perform the same via My HooLiv App only.
3.3. If the Resident has not given the required 1 month notice on My HooLiv Mobile App, The Resident will not be eligible for refund of any sort, including the Security Deposit. If the required notice is not provided as per Section 3.2, The Resident cannot claim any charges or refunds from HooLiv against any payments made by the Resident or their associates.
3.4 Rental Amount or amount paid for any services are not refundable under any circumstance. Only Security deposit is refundable subject to any disciplinary action, any damages done by the Resident on the hostel facility or associated services, any charges pending on Resident’s account ot be cleared along with the compliance of Clause 3.1, 3.2, 3.3 as mentioned above.
3.5 Residents must pay all charges on Resident’s account before checkout. If any resident checkout without clearing any dues, the refund of the security deposit will be at the discretion of HooLiv. In Such circumstances, HooLiv will have full rights not to refund the security deposit. If any resident, request for any adjustments against security deposit before checkout, there will be a penalty charge of INR 500+GST, will be levied on the resident, and will be deducted against the account during deposit adjustments.
3.6 Refunds if any applicable to Resident’s account will be processed in 6 to 8 weeks. Residents reserves no rights to claim or question HooLiv on any delays processing and refunding the eligible refund amount to the Residents.
3.7 For processing the refund, Resident is required to provide their own bank account or UPI. If Resident provides bank account of any person other than the Resident himself/herself, he/she will have no right to claim the amount in case the amount is not credited or any loss on any fraudulent activity associated with the third person’s bank/upi details shared by the Resident.
4 Building Care & Discipline
4.1. Vandalism is a serious offence at HooLiv. Vandalism means and includes any and all acts of destruction, damage, and/or defacement of any asset or property owned or operated by HooLiv. The Residents found guilty of committing such an offence can be evicted from the property and be required to pay all costs incurred by HooLiv due to such damage or destruction. The Residents loses any rights of any sort in case of found guilty in case of any act of vandalism.
4.2. Any items of common use (e.g. microwave, kettle, induction cook top, crockery, common TV, etc) provided by HooLiv, shall be used only in the common areas and not in individual rooms.
4.3. Residents must not move the furniture or furnishings from the common areas, to any other places including their rooms.
4.4 The Residents must keep the keys of their rooms and wardrobes safe with them. In case of loss, they will have to bear the cost of replacement of keys. The locks for the wardrobes and/or the room are not allowed to be changed. Under any circumstances, Residents will be only responsible for any losses of any of their personal belongings. Residents will not hold HooLiv or its associated staff accountable in case of any losses to any personal belongings from the Hostel.
5 Prohibited Drugs, Betting & Gambling
5.1. Betting and Gambling by any means is strictly prohibited in any of HooLiv Property.
5.2. Possession, distribution and consumption of illegal substances including the Alcohol is strictly prohibited at HooLiv.
5.3 In the case of any such instance, HooLiv reserves the right to immediately terminate the Resident Agreement and inform the guardians/college authorities.
6 Discipline, Conduct & Behaviour
6.1. HooLiv treats all its associates, employees and service providers including housekeeping, security and food vendors with respect. The Residents must follow and uphold this principle while staying and dealing with any of the HooLiv Staff, Associates and Service Providers.
6.2. Ragging in any form whatsoever is strictly prohibited and is a cognizable offence under the Indian Penal Code, 1860. All instances of ragging must be brought to the notice of HooLiv Representatives, and will be further reported to the appropriate legal authorities.
6.3 Making loud noises, including playing loud music between 10.30 PM to 6.00 AM is strictly prohibited^.
6.4 The Residents should not behave in any manner, which is deemed to be offensive by any of their HooLiv neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.
6.5 The resident shall cooperate with the HooLiv representatives, for getting his/her police verification done in timely manner.
6.6 Guests or Visitors are not allowed in the room. Residents need to take permission from the hostel manager in case to case basis. The resident will be wholly responsible and financially liable for all actions of the resident’s visitor and guests.
6.7 Every Resident must return to his/ her room before 11:00 p.m. night every day (as main gate will be closed at 11:00 p.m. night & will not be opened before 6:00 a.m.. If any Resident working on shifts/ emergency, need to give the details in writing to the hostel manager. The timing may differ for certain HooLiv Hostels and will be informed to the Residents at the time of checkin in writing.
6.8 The Residents must not to keep any costly personal belongings, and cash in their rooms. The Residents must lock the rooms before moving out. Under any circumstances, HooLiv or its associated staff cannot be hold accountable for any loss of any personal belongings of the Residents.
7 Party & Common Use Amenities
7.1. Wherever Common Pantry and Refrigerator is provided, Residents can keep their personal food items in the common refrigerators. HooLiv will not be liable for consumption of personal food items by the other Residents.
7.2. Residents are strictly prohibited to cook food in any area except the pantry room.
7.3 The Residents should ensure that the pantry area is clean after their use. All the dirty dishes should be placed in the disposable area, and any leftover and/or garbage must be thrown in the appropriate dustbins. The Residents will be liable for damage to common utensils.
7.4 The Residents must not take any eatable to their rooms, and must finish off their meal at the Pantry itself. Select dishes will be served in limited grammages or quantities.
8 Use of Electrical Appliances
8.1. Residents are prohibited from using the electrical appliances in the room. Electric kettle, iron, water heater, induction cooker, microwave, refrigerator in the rooms without the written permission from the Hostel manager.
8.2. Any common electrical appliances, including washing machines wherever provided must be used with judiciously.
8.3 If a resident is found to be breaking any of the electrical appliances whether provided in common or in the rooms, the Residents will have to bear the cost of repairing the same.
9 Housekeeping & Laundry Services
9.1. Cleaning of rooms will only be done in the presence of the Residents. In case the Residents is not present at the Hostel for duration longer than 3 days, HooLiv reserve the rights to open the locks, and clean the rooms. HooLiv recommends to keep the personal belongings in the lockers. HooLiv cannot be held accountable by the Residents for any loss during the housekeeping of the rooms.
9.2. Residents are required to book slots for Housekeeping in the My HooLiv mobile app. Housekeeping is done twice a week.
9.3 Laundry services are provided at selected hostels. Laundry are meant for regular daily wear only. For hygiene considerations, no underclothing or socks will be accepted for Laundry.
9.4 Any discrepancy or damages in laundered garments need to be informed to HooLiv in writing, within 2 hours of receiving the clothing.
10 Internet Usage
10.1. Number of devices allowed per user and Bandwidth speed will depend on the service provider and the Hostel location. Speed will be limited per user and may be changed at the discretion of HooLiv.
10.2. HooLiv is committed to offer a fair internet experience to everyone for which HooLiv may continuously monitor internet usage by the Residents. A Fair Use Policy i.e.to ensures that every resident uses data in moderation with respect to the fellow Residents (given in Gigabytes (GB) of data) will apply on all internet services.
10.3 The Residents are strictly prohibited to watch porn movies, pornographic sites and content, create and maintain fake accounts, download pirated softwares and content, piggybacking.
11 Photography & Filming
11.1. Photography and filming shall be allowed but the Residents shall maintain the privacy of other Residents.
11.2. The common areas in Houses are under CCTV surveillance for safety and security of the Residents. The Residents are advised to maintain decorum in common areas and not to obstruct / change the view of CCTV by any means.
12 Police Complaints
12.1 The Residents must inform the HooLiv Representative before dialling any Police Emergency Numbers. The Residents shall immediately inform the HooLiv Representative for any engagements or encounters with Police.
13 General Terms
13.1. No animals or pets will be brought inside the HooLiv Premises by any person.
13.2. HooLiv residences are apolitical and areligious. No political or religious gatherings will be permitted at the residence without the consent of the HooLiv management.
13.3. HooLiv and the associates reserve the right to make random checks on the Rooms without having to give prior notice to the residents.
13.4. HooLiv will not be responsible for any packages / parcels received at the Hostel. The residents are requested to coordinate & collect their parcels as soon as it reaches the Hostel from the delivery boy.
13.5. HooLiv reserve the right to move residents to other rooms if there is a necessity or emergency. Residents will not resist in changing the rooms as and when requested by HooLiv or its representatives.
13.6. HooLiv reserves the right to revise the rules and regulations from time to time and will keep the residents informed of any changes in the form of notices, whatsapp messages, sms, emails or any other mode used by HooLiv for communication. Ignorance of any such amendments to the rules, will not be accepted as an excuse for any breach of rules and regulations.
14 Validity
14.1. This contract will remain valid, unless the Resident Check-out from HooLiv, or the contract is terminated due to any reasons including the breach of this contract, in accordance with the terms & conditions above, or unless HooLiv requires the Resident to undergo the Re-KYC as and when required.
15 Dispute Resolution
15.1. In the event of any Dispute, or controversy, the dispute must be raised with-in the appellate authorities, in the New Delhi Jurisdiction with-in 30 days of the check-out or termination of the contract. In event of dispute, The parties shall best settle their disputes arising out or relating to the memorandum of understanding, or breach of termination or invalidity, thereof the parties will use the best efforts to settle the dispute through direct negotiations. Any disputes not settled with-in 15 days of the of dispute being raised can be raised to the courts with-in the jurisdiction of New Delhi only.
Being a resident of HooLiv, I hereby accept the above hostel rules and terms.
